Airline Reissue & Refund Policies

Many of you may have questions or concerns regarding your travel arrangements. We are working hard to keep you informed and provide solutions when alternative travel accommodations are needed. Click the links below to read the individual airlines policy.

 America West

 American Airlines

 Contintental Airlines

 Delta Air Lines

 Midway Airlines

 Northwest Airlines

 TWA

 United Airlines

 U.S. Airways

 

America West
Tickets may be reissued if original travel was scheduled between 9/11/01 - 9/20/01. Passengers seeking to reissue their tickets may reschedule their flights to occur up to one year from now; however, these changes must be processed by 11/15/01. Refunds may be issued for original travel scheduled between 9/11/01 - 9/13/01.

American Airlines
Tickets may be reissued if original travel was scheduled between 9/11/01 - 9/25/01. Passengers seeking to reissue their tickets may reschedule their flights to occur as far in the future as 11/15/01. Refunds for original travel scheduled between 9/11/01 - 9/18/01 will be credited back to passengers in the original form of payment.

Continental Airlines
Tickets may be reissued if original travel was scheduled between 9/11/01 - 9/25/01. Passengers seeking to reissue their tickets may reschedule their flights for travel to occur up to 1 year from original ticket issuance. Refunds may be issued for travel scheduled between 9/11/01 - 9/13/01 only.

Delta Air Lines
Tickets may be reissued if original travel was scheduled between 9/11/01 - 9/25/01. Travel dates for reissued tickets must commence before 3/31/02; however, the return date may take place after 4/1/02. Refunds for original travel scheduled between 9/11/01 - 9/18/01 will be credited back to passengers in the original form of payment.

Midway Airlines
Refunds requests must be received no later than October 3, 2001.

As Midway Airlines has ceased operations, passengers may dispute payment of charges on their credit card through the Chapter 11 Bankruptcy Filing - Fair Credit Billing Act. If this options is chosen, the Credit Card issuer must receive your dispute request within 60 days from the first monthly statement listing this charge. If passengers qualify within these parameters, they will need to provide a written request to the credit card issuer with the following: credit card account number, a photocopy of the ticket(s) or ticket details. Ticket details should include the fare, date of purchase, and flight information. Please include a note stating that the airline is in bankcruptcy, has ceased operations, and that as a result you will/have not receive(d) the services charged to your account.

Northwest Airlines
Tickets may be reissued if original travel was scheduled between 9/11/01 - 9/15/01. Passengers seeking to reissue their tickets may reschedule their flights for travel to occur up to 30 days from original travel date. Refunds for original travel scheduled between 9/11/01 - 9/15/01 will be credited back to passengers in the original form of payment.

TWA
Tickets may be reissued if original travel was scheduled between 9/11/01 - 9/25/01. Passengers seeking to reissue their tickets may reschedule their flights to occur as far in the future as 11/15/01. Refunds for original travel scheduled between 9/11/01 - 9/18/01 will be credited back to passengers in the original form of payment.

United Airlines
Tickets issued on or before 9/13/01 for original travel scheduled between 9/11/01 - 9/25/01 are eligible for reissue. Passengers seeking to reissue their tickets may reschedule their flights to occur by 8/31/02. Rescheduled flights with the same origination/destination will not be charged additional fees. Refunds may be issued for original travel scheduled between 9/11/01 - 9/25/01.

U.S. Airways
Tickets(s) issued on or before 9/11/01 for original travel scheduled between 9/11/01 - 9/25/01 (also those scheduled to travel between 9/11/01 - 10/2/01 to/from Ronald Reagan Washington National Airport) are eligible for reissue or refund. Passengers seeking to reissue their tickets may reschedule their flights for travel to occur up as far in the future as 11/15/01. Refunds may be issued for original travel scheduled between 9/11/01 - 9/25/01.

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