Do I have to wait for an usher to find my seat?

Most Broadway theatres can hold 1,500 patrons or more. All these people will be sat in assigned seats within 30 minutes. To avoid disturbances or confusion, it is urged that you allow ushers to seat you even if you are certain of the location of your seat.

What happens if I arrive to the theatre late?

Once you purchase a ticket, it is yours now and forever. Latecomers' tickets will not be resold without your express consent or request. Tickets are held under your name at the will-call window at the box office. Should the box office close for the evening (usually about 8:30pm) before you arrive, the tickets are then held with the house manager or head usher in the outer lobby. Late seating is at the discretion of the house manager, and you might be required to stand in the back of the auditorium until there is a suitable break in the performance to seat you with minimal disruption for everyone. This period of waiting could run as long as fifteen minutes, but remember that staff does wish to seat you as quickly as possible to clear the passages.

If there are empty seats available after the lights dim, may I change my seat?

No one is likely to physically stop you, but it is not a good idea. Remember that latecomers might still be on the way, and if you are in their seat it will only add to the disruption when they arrive. It is better to wait until intermission before changing seats -- it is safe to assume that any empty by then are likely to remain empty for the duration of the performance. To be completely sure, you can always ask an usher before switching seats.

May I bring and consume food and beverages at my seat?

No. Unlike films, sports or concert events, the theatre provides live performance where the quality of enjoyment is affected by interfering noise. Talking (even in whispers), drinking beverages and consuming food of any kind creates noise which not only prevents those around you from hearing clearly, but also can often be heard on stage by the actors. If you expect you will be needing cough lozenges or cellophane-wrapped candies during a performance, it is suggested you prepare by unwrapping these items prior to the performance or at intermission time.

May I use photographic or recording devices during a performance?

No. It would be an infringement of creative copyright and is disruptive to other patrons and the performers.

What happens if I lose my tickets?

Contact the agency from which you bought your ticket and explain the situation. With our customers, we advise the theatre and supply a letter of sale for the particular lost tickets. This is usually enough for the owner of the tickets to be seated; however, if the physical ticket reappears then it is officially the holder of the ticket who is seated. There are no refunds or exchanges for lost tickets.

What if I am unable to attend a show for which I've bought tickets?

Sometimes plans change or emergencies arise which prevent you from attending a performance. Tickets cannot be cancelled or exchanged once purchased. As part of our service we do offer the opportunity to have your tickets placed on consignment. This means that we will actively work to resell your tickets to another party. If we are successful, you will be refunded the printed face value of the tickets sold. For more information, see Ticket Consignments.

Can I purchase tickets and leave them under someone else's name?

Yes. This is a simple procedure; however, the agency must be advised of your plans prior to the third party arriving at the theatre. The third party, like anyone retrieving theatre tickets, is expected to bring photo identification.

Do I need to reconfirm my tickets?

It is not necessary, but also not a bad idea. With our customers we either fax, mail or Email confirmations for all orders. If you choose to reconfirm with us, please refer to your order by your confirmation number.